Recently, I was riding one of my favorite trails when a runner tried to JUMP me!
I couldn’t believe it! I was in complete shock…
In the middle of the woods with no one around me, I just thought,
“This is it… I’m going to die.”
But then I realized I was way off…
After quickly peddling my bike away, I looked back and realized this guy was frozen with fear!
I stopped, turned my bike around, and the runner yelled, “Don’t come any closer!”
Turns out this guy wasn’t jumping me! He was jumping ON me to get away from a massive copperhead snake!
We talked for a while after that, and the entire situation reminded me of a few key business lessons I’ve learned over the years.
1: Never assume you know what’s happening in someone’s life. If a prospect or client is unusually aggressive with you, there’s a good chance they’re going through a rough patch in their own life.
2: Take a step back and assess the situation. When a prospect or client lashes out, it’s easy to get your ego bruised or even fight back. But this is a great opportunity for you to take a step back and evaluate what’s happening.
3: Ask questions that reveal the big picture. As CRE professionals, it’s our job to ask questions that get our prospects and clients to open up to us. When you’re facing an uncomfortable situation, relax and ask questions that show you care.
Resources
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